Amazon Stalemate to Success
Turning Stalled Negotiations Into a $642K Cost Recovery
How We Did It
Frontier Co-op came to us with a problem that lingered for far too long: an Amazon Open Item Statement showing nearly $700,000 in shortages — some dating back to 2018.
If you’ve ever tried to claw back shortages, you know the frustration of stalled cases, rigid processes, and the feeling that something just isn’t adding up.
This member-owned wholesaler supports an array of natural, wellness, and specialty brands, so clean financials are key to keeping products moving and partnerships strong.
After nine months of working with another agency, Amazon’s best offer was $357,000.
Our Connected Commerce team took a fresh approach.
Instead of piecemeal fixes, we delivered a fully managed solution combining deep operational expertise, data fluency, and strong Amazon connections. We reworked numbers from the ground up and exposed critical errors utilizing:
- A full audit of Amazon’s shortage calculations
- Reconstructed shipment data to correct discrepancies
- Direct engagement with Amazon FinOps stakeholders to reset the path forward
In less than two months, everything shifted.
Frontier reclaimed $642,000 — a 92% recovery rate and nearly double Amazon’s previous offer. The financial impact was immediate and gave Frontier the confidence to continue investing in the Iowa growers, employees, and communities behind its brand.
Inspired by the momentum, we engaged Amazon’s vendor manager to negotiate a price increase, driving an additional $2M in shipped cost of goods sold (COGS) for its fiscal year.
If you’re facing shortages or stalled negotiations, don’t settle for less. Our structured, data-driven approach can recover capital to reinvest in your brand.
